Charles Schwab
Complete strategy, comms, and content for Earth's #1 investment custodian
While helping Schwab launch the independent advisor movement, we stumbled on an insight: Convincing advisor prospects worth hundreds of millions if not billions to go independent is a career-risking ask. In other words—Stop calling it a sales funnel. It’s a hero's journey.
It changed everything. Including the structure of Schwab’s website and entire conversion experience—all now crafted to respect the journey. Below is a taste of how it came to life across mediums short, long, print, and digital.
Our work elevated the idea of advisor independence from outlier to industry norm, overtaking the Goliath wirehouse model. And it helped establish Schwab as the center of ultra-high-net-worth investment. We saw open rates up to 93% with an 82% click-thru to content.
Together with my strategy and account leads, we grew the Schwab business into the agency’s largest account.
WEB
A destination for the independence movement
NURTURE ENGAGEMENT
The personal, conversational touch (this stuff gets complex)
WHITE PAPERS
Deep content from the authority on independence
ATOMIZING
Content variations for a variety of customer journeys
INFOGRAPHICS
Save-worthy, share-worthy visual stories
CASE STUDIES
Heroic stories that lead with character and conflict
ARTICLES & INTERACTIONS
Real-world context to fuel the journey
BRANDING
Guidelines to capture brand and message
BRANDING
A high-end look and feel for high-end clients